Frequently Asked Questions

For all questions not yet covered below, please send an email to contact@canvasavenue.com and we will get back to you within 24 hours!

About Us

Where are you located?
We are located in Singapore, a little island country in Asia. Fun facts: Our entire country is around half the size of Los Angeles, and we are the 2nd busiest port in the world! It's also where the #TrumpKim summit happened!


Shipping

Do you ship to my country?
We ship worldwide (to over 200+ countries!) via DHL. Upon shipment, you will receive an email with a tracking link.
How long does shipping take?
Shipping takes an average of 4 to 20 days, depending on where you are in the world.
Can you ship directly to the recipient?
Yes, of course! All parcels are shipped with free gift packaging, saving you time and effort.
How much does international shipping cost?
Enjoy a low, flat rate shipping when you shop with us. Only $4.99 worldwide, no matter where you are, no matter how much your order is.


Products

Do your sizes run large or small?
Baby & Kids: Baby sizes run true to age, as do kids sizes.
Adult Sizes: We strongly recommend referring to the measurements on our size charts to find the right size. In general, our adult sizes run true to US retail sizes.
Pet: Pet sizes are standard US sizes. Bulldogs and breeds with larger chests should size up.
We recommend referring to our size charts to get the best fit.

Can your clothing be machined washed?
Yes, our clothing is retail quality and may safely be machined washed. Please remember to turn the shirt(s) inside out, and wash on delicate cycle to maximise longevity of your prints. When ironing, do not iron directly onto the printed portion(s).
Are your prints iron ons?
No, they are not iron ons. We use direct-to-garment printers, where ink is directly printed onto the shirts, for a soft, and high quality feel. For metallic prints and prints on darker clothing, we use commercial grade vinyls.